Effective Date: 12 August 2025
Your privacy is important to us. This Privacy Policy explains how All At Once Limited and its affiliates (“we”, “us”, “our”) collect, use, and protect your personal information when you use our ticketing and event management website (“Site”) or mobile application (“App”).
This policy applies only to our platform and not to any third-party websites or applications (“Third-Party Sites”) linked from our platform. Please review their privacy policies before visiting.
By using our Site or App, you agree to this Privacy Policy, including any international transfer of your data outside Hong Kong. We comply with the Personal Data (Privacy) Ordinance (PDPO) of the Hong Kong SAR.
1. Changes to This Policy
We may update this policy from time to time. Please check back periodically for updates.
2. How We Keep Your Data Safe
We use physical, electronic, and managerial safeguards to prevent unauthorized access, misuse, or loss of your personal information.
3. What Personal Information We Collect
We may collect your contact information (name, phone number, email, address), account details (username, password, gender, date of birth), usage data, preferences, order or reservation details, and feedback.
4. How We Use Cookies
We use cookies to remember your preferences, analyze website traffic, personalize content, and protect your session. Types include:
- Preference cookies to save settings
- Analytics cookies for site usage analysis
- Security cookies to protect your account
You may disable cookies in your browser, but doing so may affect functionality.
5. How We Use Your Personal Information
We use your information to verify identity, manage accounts, process orders, provide customer support, improve and personalize services, send marketing (with consent), and comply with legal requirements.
6. Direct Marketing
We will send marketing materials only with your consent. You may opt out at any time by emailing
info@complexchinese.com.
7. Who We Share Your Data With
We may share your personal information with:
- Vendors or service providers (IT, payment processing, data analytics, customer support, cloud storage, shipping)
- Business and marketing partners (who will use your data under their own privacy policies)
- Affiliates within our corporate group
- When you request or consent to data sharing To comply with legal obligations or in connection with business transactions
Data sharing is limited to what is necessary. We may also share anonymized or aggregated data.
8. Where We Store Your Data
Your personal information may be transferred and stored outside Hong Kong, including in countries/regions where we operate events, manage ticketing, operate sales offices, or where our service providers are located, such as the United Kingdom and the United States.
9. Data Retention
We retain personal information only as long as necessary for the purposes stated or as required by law.
10. Your Rights
Under the PDPO, you may request access to your data, correct inaccuracies, and understand how your data is used. You may also opt out of marketing communications at any time by contacting
info@complexchinese.com.
11. Third-Party Links
We are not responsible for the privacy practices of third-party sites linked from our platform.
12. Managing Your Personal Information
You may opt out of marketing or limit our use of your personal information by contacting us. We do not sell, rent, or share your personal information without your consent, except as required by law.
Contact Information All At Once Limited
Email:
info@complexchinese.com 
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